Tell us the name on your receipt. We'll tell you which company it actually was, what has happened to it, and which deadlines the notice lists. Free. We usually reply the same day.
You'll get back:
The legal company behind the shopfront, and its ACN
Every former name and trading name we can tie to it
What insolvency process it is in, and the date it started
The administrator or liquidator appointed, and how to reach them
Every deadline published on the notice
If you paid by credit card, debit card or PayPal, your fastest route may be through the bank or payment provider, and it has a clock on it. You may be able to reverse the payment even though the business has failed. Banks call this a chargeback. The time limits are set by the card schemes and by your own bank, they vary, and some are short. The ACCC's advice is to contact your bank straight away rather than wait for the administration to resolve.
We publish The Open Register, the daily record of every Australian insolvency appointment, matched to the legal, former and trading names. We are not a law firm and not a debt collector. Nobody pays us to send you anywhere, and if that ever changes we will tell you before making an introduction. We will never ask you for a card, bank or account number.
That's the whole thing. You get one email back with the company file. Nothing else lands in your inbox unless you asked for the daily register above.
Waiting for the liquidation to pay you is usually not the answer. In ASIC's most recent published figures, 96% of cases had an estimated dividend of less than 11 cents on the dollar. That is 2018–19 data and an indication of scale rather than a current statistic, but the direction is clear. If you paid by card, debit card or PayPal, pursuing the payment-provider route promptly may be more useful than waiting to see whether an unsecured dividend is eventually available.
If we can't work out which company you dealt with, we'll tell you that plainly and point you to who can. No charge either way.
Want the detail on your own route? Owed money by a company in administration or liquidation? sets out every route: chargebacks, unpaid invoices, goods supplied, wages, deposits and leases. Each one links to its official source.